Alarm Collection & Delivery Handled In The Cloud
Our SNMP network management service - Alarm Management Bureau (AMB) - provides the ideal managed service to customers and service providers. The bureau manages the network monitoring and fault handling process from the cloud and will automatically alert your on-duty personnel and/or your maintenance organisation accordingly.
SNMP network alarms from your equipment or sites are received into the cloud bureau's central management system where they are acknowledged and stored. These SNMP network alarms are then rebroadcast to you using SNMP, SMS, or email based on a timetable defined by you.
Our cloud SNMP network management service will actively deliver alerts by alarm type, by equipment location, time of day, day of the week, duty engineer, etc. Should the alarm fail to be acknowledged within a defined time, then we can deliver it to the next user in the rota.
The use of the Alarm Management Bureau allows you to provide a professional service on a 24 hour basis, enhancing your customer satisfaction and increasing efficiency.
If you would like to discuss using the service, then contact us.
Alarm Management Bureau Features
Ensure the delivery of critical or important managed device alarms or events without the overhead of running an on-premises system.
Managed device alarms are collected using our Tracker remote nodes. Each node can support multiple managed devices, so you will require at least one per site being monitored.
The Tracker remote node requires connectivity back to our cloud NOC. This can be arranged via an end-customer VPN tunnel, via a VPN tunnel initiated from the Tracker or via a PSTN dial-up connection.
We will need to work with you to confirm how alarms will be collected and filtered and build a list of recipients to whom you wish the alarms to be delivered.