Know more
Work smarter
Be better
Advanced Contact Centre, UC&C and Call Handling Analytics Solutions
Customer Centricity
We provide the solutions for you to understand your customers’ situations, perceptions, and expectations
Contact Centre
Real time Customer centricity Head-up display
Improve customer and agent engagement in the moments that matter
UC&C Anlaytics
Performance Real-time Analytics
Real time operational insight within analytics dashboards
Supercharging your contact centre
Give your agents and customers what they really want
Real-time interventions in the moments that matter and a holistic view of the customer experience at your fingertips
Unified Communications Analytics
Get a true ROI from your unified communications estate
Visualise in real time exactly how everyone in your business is using the platforms in your unified communications estate
Empowering Agents
transforming contact centres
Our contact centre solution improves the performance and well being of the agent, substantially enhancing productivity and customer experience
You will see an immediate 7-12% AHT reduction, with further substantial productivity gains over time
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%
ROI in year 1
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AHT Reduction
Transforming thousands of companies globally
Decision-making has been made easier
"We have had a fantastic relationship with Datatrack"
Heather Morris
BT Global
