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Advanced Contact Centre, UC&C and Call Handling Analytics Solutions

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Customer Driven

We provide the solutions for you to understand your customers’ situations, perceptions, and expectations

Contact Centre

Real-time Customer driven Agent assist

Improve customer and agent engagement in the moments that matter

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UC&C Anlaytics

Performance Real-time Analytics

Real time operational insight within analytics dashboards

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Supercharging your contact centre

Give your agents and customers what they really want

Real-time interventions in the moments that matter and a holistic view of the customer experience at your fingertips

Unified Communications Analytics

Get a true ROI from your unified communications estate

Visualise in real time exactly how everyone in your business is using the platforms in your unified communications estate

Listen Everywhere. See Everything. Decide.

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ROI in year 1
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AHT Reduction

Intelligent Customer Experience Management

5/5

Transforming thousands of companies globally

Decision-making has been made easier

"We have had a fantastic relationship with Datatrack"
Heather Morris
BT Global

Start your journey with Datatrack today