Contact Centre, UC&C Analytics, Call Handling

Advanced solutions that boost business performance

Improve performance with real-time data analytics and automation technology​

01

Contact Centre

Improve operational performance, reduce cost and enhance the experience of both the agent and customer

02

UC&C Analytics

A comprehensive solution for UC&C reporting, analytics & management to help drive business growth with real-time data lead insight 

03

Call Handling

Transform the way your organisation enhances its professional image and the customer journey through efficient and effective call handling

04

Hosted management

We will take the strain for the administration, problem-solving, reporting and maintenance of your Datatrack software solutions.

Empowering Agents
transforming contact centres

0 %
ROI in year 1
- 0 %
AHT Reduction

Supercharge your contact centre

Our contact centre solution improves the performance and well being of the agent, substantially enhancing productivity and customer experience.

You will see an immediate 7-12% AHT reduction, with further substantial productivity gains over time

5/5

A clear vision

To enable real-time organisational improvement through unique insights, driving automation of the customer journey. We achieve this by creating cutting edge technology that is aligned to your business objectives and built to deliver real and lasting value.

What we do better

We connect to anything, anywhere

Leveraging our expertise to deliver your success

Design smarter technology

How you Benefit

Unified Communications Analytics > STORM

VISUALISE YOUR COMMUNICATIONS

Storm provides real-time analytics on your entire communications usage with analytics visualisation within a bespoke dashboard. It collects and organises all the data throughout your unified communications estate to help you to achieve great things.

5/5

PRODUCTS

Innovative TOOLS

Enjoy better productivity, reduced costs, stronger performance and enhanced user and customer experience with our contact centre, UC&C and call management solutions

 

HOSTED SOLUTIONS

LET US TAKE THE STRAIN

We will manage all reporting, maintenance, software upgrades and any system issues allowing you to focus on your core business

Talking about business

Testimonial

WHAT OUR CLIENTS THINK

"Datatrack gives us valuable insight into how our communications are performing, as well as having the flexibility to change as our requirements do."

Chris Vaughan
Calor Gas

Datatrack's service is critical and integral to our business processes and enables CenturyLink to generate valuable customer invoices and manage Toll Fraud on a global scale, most accuratel

Andy Venables
CenturyLink

"We have had a fantastic relationship with Datatrack and have addressed all of our requirements most timely"

Heather Morris
BT Global

From The Blog

Gaining the most from your UC Investment

Every organization should have enterprise-grade performance management and monitoring solution in place to help deliver a high-quality communications experience for users and ensure the expected adoption and ROI

Read More »

This website uses cookies to ensure you get the best experience on our website.