Improve performance with real-time data analytics and automation technology
Improve operational performance, reduce cost and enhance the experience of both the agent and customer
A comprehensive solution for UC&C reporting, analytics & management to help drive business growth with real-time data lead insight
Transform the way your organisation enhances its professional image and the customer journey through efficient and effective call handling
We will take the strain for the administration, problem-solving, reporting and maintenance of your Datatrack software solutions.
A clear vision
To enable real-time organisational improvement through unique insights, driving automation of the customer journey. We achieve this by creating cutting edge technology that is aligned to your business objectives and built to deliver real and lasting value.
What we do better
We connect to anything, anywhere
Leveraging our expertise to deliver your success
Design smarter technology
How you Benefit
Unified Communications Analytics > STORM
VISUALISE YOUR COMMUNICATIONS
Storm provides real-time analytics on your entire communications usage with analytics visualisation within a bespoke dashboard. It collects and organises all the data throughout your unified communications estate to help you to achieve great things.
Enjoy better productivity, reduced costs, stronger performance and enhanced user and customer experience with our contact centre, UC&C and call management solutions
LET US TAKE THE STRAIN
We will manage all reporting, maintenance, software upgrades and any system issues allowing you to focus on your core business
Ready to Connect?
WHAT OUR CLIENTS THINK
"Datatrack gives us valuable insight into how our communications are performing, as well as having the flexibility to change as our requirements do."
Datatrack's service is critical and integral to our business processes and enables CenturyLink to generate valuable customer invoices and manage Toll Fraud on a global scale, most accuratel
"We have had a fantastic relationship with Datatrack and have addressed all of our requirements most timely"
From The Blog
With Unified Communications Analytics, businesses turn the data hidden throughout communications systems into understandable, usable and actionable insight in real-time.
It’s all about building that relationship, building that trust and providing value. When this is achieved you will be presented with inside knowledge and receive help to develop and deliver the best solution against the requirement.