Contact Centre and UCC Analytics solutions
Know more
Work smarter
Be better
Watch our 4 min video about our new contact centre solution, Tracxion
Play Video
Contact Centre Optimisation
Dynamically improved customer and agent engagement in the moments that matter
Learn MoreUCC Analytics
Real-time and historical operational insight to reduce costs within analytics dashboard
Learn More
Supercharging your contact centre
Give your agents and customers what they really want
Real-time interventions in the moments that matter and a holistic view of the customer experience at your fingertips.
Improve business processes and unified communications infrastructure needs
A window into your business and never before seen insights into your business performance
Empowering Agents
transforming contact centres
Our contact centre solution improves the performance and well being of the agent, substantially enhancing productivity and customer experience.
You will see an immediate 7-12% AHT reduction, with further substantial productivity gains over time
0
%
ROI in year 1
0
%
AHT Reduction
The ultimate contact centre solution
5/5
Transforming thousands of companies globally
Decision-making has been made easier
We have had a fantastic relationship with Datatrack
Heather Morris
BT Global
