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Advanced Contact Centre, UC&C and Call Handling Analytics Solutions

Watch our video about our new contact centre solution, Tracxion

Customer Centricity

We provide the solutions for you to understand your customers’ situations, perceptions, and expectations

Contact Centre

Real time Customer centricity Head-up display

Improve customer and agent engagement in the moments that matter

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UC&C Anlaytics

Performance Real-time Analytics

Real time operational insight within analytics dashboards

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Supercharging your contact centre

Give your agents and customers what they really want

Real-time interventions in the moments that matter and a holistic view of the customer experience at your fingertips

Unified Communications Analytics

Get a true ROI from your unified communications estate

Visualise in real time exactly how everyone in your business is using the platforms in your unified communications estate

Empowering Agents
transforming contact centres

Our contact centre solution improves the performance and well being of the agent, substantially enhancing productivity and customer experience

You will see an immediate 7-12% AHT reduction, with further substantial productivity gains over time

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ROI in year 1
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AHT Reduction

The ultimate contact centre solution


Transforming thousands of companies globally

Decision-making has been made easier

"We have had a fantastic relationship with Datatrack"
Heather Morris
BT Global

Start your journey with Datatrack today