Contact Centre, UC&C Analytics, Call Handling
Advanced software that boosts business performance
Improve performance with real-time data analytics and automation technology
Contact Centre
Improve operational performance, reduce cost and enhance the experience of both the agent and customer
UC&C Analytics
A comprehensive solution for UC&C reporting, analytics & management to help drive business growth with real-time data lead insight
Call Handling
Transform the way your organisation enhances its professional image and the customer journey through efficient and effective call handling
Hosted management
We will take the strain for the administration, problem-solving, reporting and maintenance of your Datatrack software solutions.
Empowering Agents
transforming contact centres
Supercharge your contact centre
Our contact centre solution improves the performance and well being of the agent, substantially enhancing productivity and customer experience.
You will see an immediate 7-12% AHT reduction, with further substantial productivity gains over time
A clear vision
To enable real-time organisational improvement through unique insights, driving automation of the customer journey. We achieve this by creating cutting edge technology that is aligned to your business objectives and built to deliver real and lasting value.
What we do better
We connect to anything, anywhere
Leveraging our expertise to deliver your success
Design smarter technology
How you Benefit
- Differentiate your solutions
- Win new customers
- Retain customers
- Eliminate wasted effort and resource
- Outstanding return on investment
Unified Communications Analytics > STORM
VISUALISE YOUR COMMUNICATIONS
Storm provides real-time analytics on your entire communications usage with analytics visualisation within a bespoke dashboard. It collects and organises all the data throughout your unified communications estate to help you to achieve great things.
PRODUCTS
Innovative TOOLS
Enjoy better productivity, reduced costs, stronger performance and enhanced user and customer experience with our contact centre, UC&C and call management solutions
HOSTED SOLUTIONS
LET US TAKE THE STRAIN
We will manage all reporting, maintenance, software upgrades and any system issues allowing you to focus on your core business
Ready to Connect?
Testimonial
WHAT OUR CLIENTS THINK
"Datatrack gives us valuable insight into how our communications are performing, as well as having the flexibility to change as our requirements do."
Datatrack's service is critical and integral to our business processes and enables CenturyLink to generate valuable customer invoices and manage Toll Fraud on a global scale, most accuratel
"We have had a fantastic relationship with Datatrack and have addressed all of our requirements most timely"
From The Blog
What are the benefits of unified communications analytics?
With Unified Communications Analytics, businesses turn the data hidden throughout communications systems into understandable, usable and actionable insight in real-time.
Gaining the most from your UC Investment
Every organization should have enterprise-grade performance management and monitoring solution in place to help deliver a high-quality communications experience for users and ensure the expected adoption and ROI
Changing the ground rules – How to successfully replace an entrenched supplier
It’s all about building that relationship, building that trust and providing value. When this is achieved you will be presented with inside knowledge and receive help to develop and deliver the best solution against the requirement.
