Reach Your Full business Potential

Software solutions that uncover growth opportunities for your business.

Specialising in Contact Centre UC&C Analytics solutions

Our goal is to improve your business performance with real-time data analytics and automation technology​

Empowering Agents
transforming contact centres

0 %
ROI in year 1
- 0 %
AHT Reduction

Supercharge your contact centre with Tracxion

Tracxion is a contact centre solution that improves the performance and well being of the agent, substantially enhancing productivity and customer experience.

You will see an immediate 7-12% AHT reduction, with further substantial productivity gains over time

5/5

Delivering business transformation

Our solutions have been built with a customer success mindset. We work together, measure always, and revise often, ensuring our solutions are aligned with your needs, providing you with the best possible value

01

Contact Centre

Improve operational performance, reduce cost and enhance the experience of both the agent and customer with our contact centre solution

02

UC&C

A comprehensive solution for UC&C reporting, analytics & management to help drive business growth with real-time data-led insight 

03

Call Handling

Transform the way your organisation enhances its image and the customer journey through efficient and effective call handling

04

Hosted management

We will take the strain for the administration, problem-solving, reporting and maintenance of your Datatrack software solutions.

A clear vision

To enable real-time organisational improvement through unique insights, driving automation of the customer journey. We achieve this by creating cutting edge technology that is aligned to your business objectives and built to deliver real and lasting value.

What we do better

We connect to anything, anywhere

Leveraging our expertise to deliver your success

Design smarter technology

How you Benefit

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Unified Communications Analytics > STORM

VISUALISE YOUR COMMUNICATIONS

Eclipse Storm provides real-time analytics on your entire communications usage with analytics visualisation within a bespoke dashboard. It collects and organises all the data throughout your unified communications estate to help you to achieve great things.

5/5

PRODUCTS

Innovative TOOLS

Enjoy better productivity, reduced costs, stronger performance and enhanced user and customer experience with our contact centre, UC&C and call management solutions

 

HOSTED SOLUTIONS

LET US TAKE THE STRAIN

We will manage all reporting, maintenance, software upgrades and any system issues allowing you to focus on your core business

Talking about business

CONTACT US NOW

Request a free
consultation with us

Every business is unique, so whatever requirements you may have, our team of specialists are on hand to help get you started. 

Testimonial

WHAT OUR CLIENTS THINKS

"Datatrack gives us valuable insight into how our communications are performing, as well as having the flexibility to change as our requirements do."

Chris Vaughan
Calor Gas

Datatrack's service is critical and integral to our business processes and enables CenturyLink to generate valuable customer invoices and manage Toll Fraud on a global scale, most accuratel

Andy Venables
CenturyLink

"We have had a fantastic relationship with Datatrack and have addressed all of our requirements most timely"

Heather Morris
BT Global

From The Blog

Gaining the most from your UC Investment

Every organization should have enterprise-grade performance management and monitoring solution in place to help deliver a high-quality communications experience for users and ensure the expected adoption and ROI

Read More »

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