Turning compliance insights into action

Machine Learning and AI-led analysis

Use Case

Common Challenges

When attempting to turning compliance insights into action, we have been asked to solve the following challenges

Variable processes drive longer AHT

Time to identify & verify callers

DPA lapses

Low service level adherence

Lack of in call compliance

Evidence of compliance in action

Use Case

Our Solutions

Notifications in real time prompt agents based on incorrect desktop process

In call alerts of customer being identified

In call notification of correct DPA or compliance statements

Real time alerts for team leaders

Notification of non-compliant statements or processes

Use Case

Benefits

Reduce AHT by 5-10% out of the box

Reduce variance in AHT by call type

Minimise agent & customer effort

Maintain records of non-compliance & rectification

Minimise risk of financial penalties

Empowering Agents
transforming contact centres

Our contact centre solution improves the performance and well being of the agent, substantially enhancing productivity and customer experience.

You will see an immediate 7-12% AHT reduction, with further substantial productivity gains over time

0 %
ROI in year 1
- 0 %
AHT Reduction

The ultimate contact centre solution

5/5

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