Use Case

Driving employee engagement and coaching

Improving agent performance and expertise real time

Use Case

Common Challenges

When driving employee engagement, we have been asked to solve the following challenges

High components of AHT

Unknown unproductive behaviour

Unmotivated agents

Agents gaming the systems

Low service level adherence

Absenteeism & attrition

Use Case

Our Solutions

Notifications in real time prompt agents based on CTI, 3rd party events and state times

Real time intraday agent view of performance

Gamification of intraday activity

Real time view for team leaders

In call provision of support and suggestions

Complete view of customer journey & sentiment

Use Case


Reduce AHT by 5-10% out of the box

Improve efficiency and productivity by a further 10%

Minimise agent & customer effort

Increase agent engagement

Reduce absenteeism & attrition

Empowering Agents
transforming contact centres

Our contact centre solution improves the performance and well being of the agent, substantially enhancing productivity and customer experience.

You will see an immediate 7-12% AHT reduction, with further substantial productivity gains over time

0 %
ROI in year 1
- 0 %
AHT Reduction

The ultimate contact centre solution


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