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Improving agent performance and expertise real time
When driving employee engagement, we have been asked to solve the following challenges
Our contact centre solution improves the performance and well being of the agent, substantially enhancing productivity and customer experience.
You will see an immediate 7-12% AHT reduction, with further substantial productivity gains over time
Datatrack delivers advanced contact centre solutions, UC&C Analytics and Call Handling software that has enabled organisations to see massive improvements in productivity and cost reduction.
Datatrack solutions provide business with actionable insight through technology using powerful real-time data analysis, intelligent automation and customisable dashboards allowing for rapid data driven decisions.
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