Datatrack’s technology is making a big difference in contact centres and on Unified Communications platforms, driving-up business optimisation and enhancing the customer experience
Collect, combine and repurpose all relevant data in real-time to drive immediate improvements in all aspects of customer contact
Drive informed decisions by visualising your entire communications consumption in virtual real-time
Account for your communications spend across all of your user groups. Pinpoint direct cost savings and operational efficienciesÂ
Handle calls using a centralised repository of user details to allow individuals to be correctly identifiedÂ
Safe and secure remote access solution for system management, data collection, processing and delivery of key information
Tracks and link all customer contact data creating unique insight about operational performance
Datatrack has partnered with some of the world’s biggest leaders in UC&C Analytics and contact centre technology
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Suite A38, 2-8 Aerodrome Studios,
Airfield Way
Christchurch
Dorset
BH23 3TS
Email : contactus@datatrack.com
Data Track Technology Inc 38 Benedict Crescent Basking Ridge New Jersey NJ07920 USA
Telephone: +1 973 267 0070
Advanced solutions for contact centre, UC&C and Call Handling.
Actionable insight using powerful real-time data analysis, intelligent automation and customisable dashboards supporting rapid data driven decisions
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