Part of the QPC Group
40 years of contact centre innovation
QPC has been at the forefront of contact centre technology for almost 40 years offering both technology solutions and education/consultancy services to the global contact centre industry.
From voice to customer journey automation to emerging, multi-channel technologies, QPC has been a leading voice in the challenges facing customer experience practitioners and continue to create pioneering solutions
Datatrack has joined the QPC family of companies which means we are able to combine our technology expertise with the vast contact centre knowledge, experience QPC has to provide you with the best solutions for your contact centre needs
Engineered to make contact centres better
What we can do for you
We have developed technology solutions to improve the performance and well being of the agent, substantially enhancing productivity and customer experience.
Powered by AI, our intelligent automation platform calculates a Customer Efforts Score CES and identifies opportunities to drive
Tracxion, the ultimate contact centre solution
The power of better data to automate and improve interactions between the customer and agent