Eclipse Storm
Visualise your unified communications analytics data in real-time within your own customisable dashboard.
Seeing is believing
Storm integrates with all leading UC platforms to give you the flexibility you need
and more...
unified communications analytics
How Storm Can Help You
Storm helps you to fulfil the ROI from your unified communications investment
- Deliver your productivity gains
- Create operational savings
- Enhance customer experience
- Increase employee satisfaction
- Optimise your communications infrastructure
- Fraud detection
Visualise
Your entire business communications activities in one place giving you the ability to see what is happening and make informed decisions in real time
Cost Saving
Quickly identify areas in your organisation where you can make operational savings through a more efficient use of resources
UC Performance Monitoring
Your entire business communications activities in one place giving you the ability to see what is happening and make informed decisions in real time
Increase Productivity
Identify where resources can be more effectively utilised and allocated.
• Highlights training requirements
• UC features take-up
• Redeploy employee workload
Collaboration
Provide performance insights into how your UC is helping teams and individuals to work together whilst highlighting areas where users need encouraging to adopt these new features and new ways of working
Employee Well-being
Knowing your call quality is to the desired standard and alerted to when it’s not. This positively impacts on your team’s working environment.
Customer Experience
Use communications data to see how customers, suppliers, stakeholders journeys are progressing. Set system alarms when wait times or call times are reaching pain thresholds. Tools to enable you to remain in control to deliver great customer experience.
Features
Storm is a unique, all in-one tool to give you the clarity you need
Storm visualises your entire communications consumption in real-time, within bespoke dashboards
Make sense of complex data sources to help you focus on what’s important with fully interactive dashboards and reports.
Interpret complex information at a glance, giving you immediate and valuable insight into the status of your estate.
If you need unique and specific reporting, you can create an unlimited number of custom reports designed for your business right from your Storm dashboard.
Storm integrates easily with a variety of unified communications platforms within your infrastructure to give you a holistic view.
Present your dashboard or wallboards just how your users wish to see them. Widgets can be repositioned and resized in the dashboard to emphasise the importance of the data or to study at high levels of granularity.
Designed for organisations who host or tenant clients on their system. This tenanted business analytics solution not only delivers a global view of communications activities, it enables the secure management environment of individual customers’ data. This provides them with the facility to view their own data in real-time.
Make informed decisions in real time
Storm allows you to focus on the things that matter in the important moments. Take action and get results
Visual analytics at your fingertips
Storm’s dashboard allows you to change the type of data you want to see. Allowing you to spot trends in real time and enabling you to see how all areas of your business are performing. It provides performance comparisons between minutes, days, weeks and years, uses filters to segment data for better clarity.
Custom data visualisations
Interactively explore your data with easily customisable dashboards – simply drag and drop. There is a variety of standard visualisation charts to choose from.
Applied actions
Use context menus to apply common reporting actions like grouping, filtering, aggregating, and sorting.
Everything you need
See our packages
