Datatrack’s technology is making a big difference in contact centres and on Unified Communications platforms, driving-up business optimisation and enhancing the customer experience
Collect, combine and repurpose all relevant data in real-time to drive immediate improvements in all aspects of customer contact
Drive informed decisions by visualising your entire communications consumption in virtual real-time
Account for your communications spend across all of your user groups. Pinpoint direct cost savings and operational efficiencies
Handle calls using a centralised repository of user details to allow individuals to be correctly identified
Safe and secure remote access solution for system management, data collection, processing and delivery of key information
Tracks and link all customer contact data creating unique insight about operational performance
Datatrack has partnered with some of the world’s biggest leaders in UC&C Analytics and contact centre technology
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Real-time and historical insight at your fingertips
Be informed and make better decisions at the right time
Better business performance
Datatrack has been at the forefront of unified communications innovation for many years. Providing future proofed solutions aligned to the ever changing communications platforms
Improve business performance. Unleash the free analytics data hidden in your communications systems and turn it into understandable, usable and engaging insight to help make the right decisions.
Our solutions are technology agnostic which means we can connect into your complex service environment to solve your business challenges
Eclipse Storm uncovers the hidden truth in your data within multiple interactive visual analytics dashboards
We are with you every step of the way to ensure that you get the best insight into your business and the most out of our technology
Our UC&C Analytics Solution
Eclipse Storm is the next generation analytics solution that supports your business and optimises the performance of your UC&C investment
Our success management team will ensure you get the most out of our technology
Advanced solutions for contact centre, UC&C and Call Handling.
Actionable insight using powerful real-time data analysis, intelligent automation and customisable dashboards supporting rapid data driven decisions
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