Empowering Agents,
Transforming Contact Centres
Tracxion improves the performance and well being of the agent, substantially enhancing productivity and customer experience






Who is Tracxion made for?
Tracxion puts operational improvement at the fingertips of your agents and operational management teams.
For Agents
Tracxion for Agents
Reduces AHT due to better contextual servicing of customers
Operational Management
Tracxion for Operational Management
For Business
Tracxion for Business
Drives personalised contact routing Simplifies integration and reporting


Tap into the ‘voice of the agent’ in real-time to provide them the right customer data in the moments that matter and see vastly improved CES and reduced attrition rates
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Focus on improving agent performance and well being in real time
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Drive agent behaviour with state and content-based notifications that can ‘nudge’, capture or inform
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Reduced AHT due to better contextual servicing of customers
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Smart Cold Transfer© removes unproductive duplication further reducing customer and agent effort and increasing productivity

Tracxion delivers deep historical analysis offering richer, augmented data and common data structure across multiple sources
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Captures and combines data from multiple sources to provide richer, more granular data for analysis
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Source of intelligence to drive automated interventions in Tracxion Live, supported by success management team
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Standard out of the box reports identify inefficiency and unproductive activity
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End to end customer journey analysis including Customer Effort Score (CES*) and Operational Performance Index
Learn More - Dig deep - Stay ahead


NPS and CSat
A new way of delivering your NPS and CSat scores in real-time

ROI
Return on Investment is measured "in days"

Easy to deploy
Cloud-ready, quick to implement and configure

A unique real-time engine designed solely to process, link and repurpose data for applications that impact business performance, delivering better data, better decisions
Super Fast
Technology agnostic and connects to ALL major telephony platforms
Easy Deployment
SaaS, cloud or hybrid
Vendor Agnostic
Consolidate multiple views into a single dashboard to give you ultimate control and future proof your operation

Detail Reviews
Standardises data across your estate
Quick Calculation
Can provide an output to any 3rd party applications
Custom Categories
Provides an event stream that is processed and calculated to drive applications in real time

“The possibilities are endless. It’s the simple truth. It’s the solution to bridge the disconnect between what our customers want and what we could deliver. It diagnoses, then informs and powers the cure.”
Senior Transformation Project Manager
European BPO

Talk to one of our experts now
