Intelligent Customer Experience Management
- Active Listening
- Real Time Decisioning
- Live Interventions
- Driven by Data Creation not Data Collation
The science of engagement
“It’s revolutionised the way we visualise our entire omnichannel operation, right down to agent level”
Listen everywhere, see everything
Powered by AI and machine learning
Agent Assist
A unique and agent friendly “Head Up Display” user interface driving real time agent guidance ensuring effective and “hyper personalised” customer experience.
Real-time Decisioning
Using normalised data from all customer touchpoints to drive enhanced CX and deliver business value in the moment
Customer Driven
Identifies customer and creates a unique Customer Effort Score (CES) across all channels using AI to link operational improvement to CX
What to expect
The Science of Engagement
Tracxion is a real time data engine that connects to anything...
...creating a real time data story which optimises everything within the customer experience
The Science of Engagement
How does it do it?
Tracxion integrates all data and uncovers and exposes the complete DNA of every call and every interaction in your business
The Science of Engagement
Finding and using data in a unique way
Real Time Decision engine for contact automation and interventions with Live prompts to agents in the moment
‘Head up display’ user interface driving real time agent guidance and operational performance to enhance CX and productivity
Comprehensive and detailed view of all contact platform data highlighting unproductive activity
Provides calculated and processed data to any 3rd party application in real time
What customers are saying
Tracxion has been fantastic! Everyone uses it and it has become part of their daily routine
Talk to one of our experts now
