Empowering Agents,
Transforming Contact Centres

Tracxion improves the performance and well being of the agent, substantially enhancing productivity and customer experience

Who is Tracxion made for?

Tracxion puts operational improvement at the fingertips of your agents and operational management teams.

For Agents

Driving agent performance in the moments that matter

Tracxion for Agents

Focus on improving agent performance and well being in real-time

Reduces AHT due to better contextual servicing of customers
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Operational Management

Real-time visibility and control of performance (including home agents)

Tracxion for Operational Management

More insightful, relevant and accessible operational data
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For Business

Calculates and displays a Customer Effort Score (CES) for 100% of interactions

Tracxion for Business

Combines unrelated data feeds across all channels​

Drives personalised contact routing​ Simplifies integration and reporting​
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Tap into the ‘voice of the agent’ in real-time to provide them the right customer data in the moments that matter and see vastly improved CES and reduced attrition rates

  • Focus on improving agent performance and well being in real time

  • Drive agent behaviour with state and content-based notifications that can ‘nudge’, capture or inform

  • Reduced AHT due to better contextual servicing of customers

  • Smart Cold Transfer© removes unproductive duplication further reducing customer and agent effort and increasing productivity 

"Immediate 5-7% efficiency gain ‘out of the box’ more than pays for deploying the solution"
European BPO

Tracxion delivers deep historical analysis offering richer, augmented data and common data structure across multiple sources

  • Captures and combines data from multiple sources to provide richer, more granular data for analysis

  • Source of intelligence to drive automated interventions in Tracxion Live, supported by success management team

  • Standard out of the box reports identify inefficiency and unproductive activity 

  • End to end customer journey analysis including Customer Effort Score (CES*) and Operational Performance Index

“The only solution that gave us all the customer journey data across the entire contact ecosystem in a standardised normalised format that was reliable to use to improve our operations"
European BPO

Learn More - Dig deep - Stay ahead

NPS and CSat

CES tells you in REAL-TIME what your NPS is going to be on 100% of contact

ROI

Return on Investment is measured "in days"

Easy to deploy

Cloud-ready, quick to implement and configure

Efficiency gain

Immediate 5-7% efficiency gain "out of the box"

Reduced Attrition

Increased agent satisfaction

Reduced Churn

Increased customer experience drives LTV and increased advocacy

Super Fast

Technology agnostic and connects to ALL major telephony platforms

Easy Deployment

SaaS, cloud or hybrid

Vendor Agnostic

Consolidate multiple views into a single dashboard to give you ultimate control and future proof your operation

A unique real-time engine designed solely to process, link and repurpose data for applications that impact business performance, delivering better data faster…

Detail Reviews

Standardises data across your estate

Quick Calculation

Can provide an output to any 3rd party applications

Custom Categories

Provides an event stream that is processed and calculated to drive applications in real time

“The possibilities are endless. It’s the simple truth. It’s the solution to bridge the disconnect between what our customers want and what we could deliver. It diagnoses, then informs and powers the cure.”

Senior Transformation Project Manager

European BPO

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