Empowering Agents,
Transforming Contact Centres
Eliminate at least 80 seconds of unproductive activity in every 500 seconds of your contact centre time
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Tracxion overview
The power of better data to automate and improve interactions between the customer and agent
Efficiency gain
Immediate 5-7% efficiency gain
Improved CSat & NPS
on 100% of contact data
Contact reduction
Up to 40%
Reduced attrition
Increased agent satisfaction
Return on Investment
150% in year 1
Who is Tracxion made for?
Designed to help organisations to optimise their contact centre performance
For Agents
Tracxion for Agents
Reduces AHT due to better contextual servicing of customers
Operational Management
Tracxion for Operational Management
For Business
Tracxion for Business
Drives personalised contact routing Simplifies integration and reporting
Tap into the ‘voice of the agent’ in real-time to provide them the right customer data in the moments that matter and see vastly improved Customer Effort Score (CES) and reduced agent attrition rates
"Immediate 5-7% efficiency gain ‘out of the box’ more than pays for deploying the solution"
Tracxion delivers deep historical analysis offering richer, augmented data and common data structure across multiple sources
Learn More - Dig deep - Stay ahead
“The only solution that gave us all the customer journey data across the entire contact ecosystem in a standardised normalised format that was reliable to use to improve our operations"
NPS and CSat
CES tells you in REAL-TIME what your NPS is going to be on 100% of contact
Return on Investment
Return on Investment is measured "in days"
Easy to deploy
Cloud-ready, quick to implement and configure
Efficiency gain
Immediate 5-7% efficiency gain "out of the box"
Reduced Attrition
Increased agent satisfaction
Reduced Churn
Increased customer experience drives LTV and increased advocacy
“The possibilities are endless. It’s the simple truth. It’s the solution to bridge the disconnect between what our customers want and what we could deliver. It diagnoses, then informs and powers the cure.”
Agent Performance
Focussed on driving agent performance in the moment
improvements
Proven, sustainable productivity improvements
Technology agnostic
We unlock value from any infrastructure
We have a team ready to serve you
Our team of contact centre experts are on hand to help you every step of the way with Tracxion.
Talk to one of our experts now
