Putting Customer Experience back into the Contact Centre
The science of engagement
Intelligent Customer Experience Management
“It’s revolutionised the way we visualise our entire omnichannel operation, right down to agent level”
Making the difference
Listen Everywhere. See Everything
Optimise all channels for all customer types across all platforms
Live Agent Assistance
A unique “Head Up Display” user interface driving real time agent guidance ensuring effective and “hyper personalised” customer experience.
Real Time Decisioning
Using normalised data from all customer touchpoints to drive enhanced CX and deliver business value in the moment
Customer Driven
Identifies customer and creates a unique Customer Effort Score (CES) across all channels using AI to link operational improvement to CX
- Active Listening
- Real Time Decisioning
- Live Interventions
- Driven by Data Creation not Data Collation
The Science of Engagement
How does it do it?
Tracxion integrates all data and uncovers and exposes the complete DNA of every call and every interaction in your business
The Science of Engagement
Tracxion is a real time data engine that connects to anything...
...creating a real time data story which optimises everything within the customer experience
What to Expect
Big Results
Return on Investment
Exceed 150% ROI in the first year with immediate return through increased efficiency in CX delivery
Easy to Deploy
Cloud ready, quick to implement and configure
Efficiency
5-7% efficiency improvement out of the box
Reduced Attrition
Greater levels of agent assistance support increased agent satisfaction
Reduced Churn
Enhanced CX drives lifetime value and increased advocacy
Improved Productivity
Identify and reduce unproductive agent activity by up to 50%
Improved CSat & NPS
CES predicts your NPS in real time across 100% of contact
The Science of Engagement
Listen Everywhere. See Everything
‘Head up display’ user interface driving real time agent guidance and operational performance to enhance CX and productivity
Provides calculated and processed data to any 3rd party application in real time
Comprehensive and detailed view of all contact platform data highlighting unproductive activity
Real Time Decision engine for contact automation and interventions with Live prompts to agents in the moment
What customers are saying
Tracxion has been fantastic! Everyone uses it and it has become part of their daily routine
Talk to one of our experts now
