Intelligent Customer Experience Management

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The science of engagement

“It’s revolutionised the way we visualise our entire omnichannel operation, right down to agent level”

Global business process outsourcing service

Listen everywhere, see everything

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Agent Assist

A unique and agent friendly “Head Up Display” user interface driving real time agent guidance ensuring effective and “hyper personalised” customer experience.

 

Real-time Decisioning

Using normalised data from all customer touchpoints to drive enhanced CX and deliver business value in the moment

 

Customer Driven

Identifies customer and creates a unique Customer Effort Score (CES) across all channels using AI to link operational improvement to CX

The Science of Engagement

Tracxion is a real time data engine that connects to anything...

...creating a real time data story which optimises everything within the customer experience

The Science of Engagement

How does it do it?

Tracxion integrates all data and uncovers and exposes the complete DNA of every call and every interaction in your business

The Science of Engagement

Finding and using data in a unique way

Real Time Decision engine for contact automation and interventions with Live prompts to agents in the moment

‘Head up display’ user interface driving real time agent guidance and operational performance to enhance CX and productivity

Comprehensive and detailed view of all contact platform data highlighting unproductive activity

Provides calculated and processed data to any 3rd party application in real time

What customers are saying

Tracxion has been fantastic! Everyone uses it and it has become part of their daily routine

Global business process outsourcing service

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