Empowering Agents,
Transforming Contact Centres

Tracxion improves the performance and well being of the agent, substantially enhancing productivity and customer experience

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Who is Tracxion made for?

Tracxion puts operational improvement at the fingertips of your agents and operational management teams.

For Agents

Driving agent performance in the moments that matter

Tracxion for Agents

Focus on improving agent performance and well being in real-time

Reduces AHT due to better contextual servicing of customers

Operational Management

Real-time visibility and control of performance (including home agents)

Tracxion for Operational Management

More insightful, relevant and accessible operational data

For Business

Calculates and displays a Customer Effort Score (CES) for 100% of interactions

Tracxion for Business

Combines unrelated data feeds across all channels

Drives personalised contact routing Simplifies integration and reporting

Tap into the ‘voice of the agent’ in real-time to provide them the right customer data in the moments that matter and see vastly improved CES and reduced attrition rates

Focus on improving agent performance and well being in real time
Drive agent behaviour with state and content-based notifications that can ‘nudge’, capture or inform
Reduced AHT due to better contextual servicing of customers
Smart Cold Transfer© removes unproductive duplication further reducing customer and agent effort and increasing productivity

"Immediate 5-7% efficiency gain ‘out of the box’ more than pays for deploying the solution"

European BPO

Tracxion delivers deep historical analysis offering richer, augmented data and common data structure across multiple sources

Captures and combines data from multiple sources to provide richer, more granular data for analysis
Source of intelligence to drive automated interventions in Tracxion Live, supported by success management team
Standard out of the box reports identify inefficiency and unproductive activity
End to end customer journey analysis including Customer Effort Score (CES*) and Operational Performance Index

“The only solution that gave us all the customer journey data across the entire contact ecosystem in a standardised normalised format that was reliable to use to improve our operations"

European BPO

Learn More - Dig deep - Stay ahead

A unique real-time engine designed solely to process, link and repurpose data for applications that impact business performance, delivering better data faster…

“The possibilities are endless. It’s the simple truth. It’s the solution to bridge the disconnect between what our customers want and what we could deliver. It diagnoses, then informs and powers the cure.”

Senior Transformation Project Manager

European BPO

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Empowering Agents,
Transforming Contact Centres