Who is Tracxion made for?
Tracxion puts operational improvement at the fingertips of your agents and operational management teams.
Tap into the ‘voice of the agent’ in real-time to provide them the right customer data in the moments that matter and see vastly improved CES and reduced attrition rates
Tracxion delivers deep historical analysis offering richer, augmented data and common data structure across multiple sources
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NPS and CSat
CES tells you in REAL-TIME what your NPS is going to be on 100% of contact
Return on Investment is measured "in days"
Easy to deploy
Cloud-ready, quick to implement and configure
Immediate 5-7% efficiency gain "out of the box"
Increased agent satisfaction
Increased customer experience drives LTV and increased advocacy
A unique real-time engine designed solely to process, link and repurpose data for applications that impact business performance, delivering better data faster…
Technology agnostic and connects to ALL major telephony platforms
SaaS, cloud or hybrid
Consolidate multiple views into a single dashboard to give you ultimate control and future proof your operation
Standardises data across your estate
Can provide an output to any 3rd party applications
Provides an event stream that is processed and calculated to drive applications in real time