Call Management

Nearly everything you need to know!

call management with datatrack analytics

Call HANDLING

What is Call Management

Call handling is the management of inbound or outbound telephone calls. It’s usually used by businesses for sales and customer service, but can also be a useful service for charities, private clients and other types of organisation

our history

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Specialities

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Call Handling Functions

  • Inbound Calls

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  • Outbound Calls

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  • Call Logging

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Call Handling

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A call handling service needs to save you TIME and MONEY

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30

June 2019

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The high cost of poor customer service

Delivering poor customer service through bad call handling leads to the needs of the customers and their expectation not being met.

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Problems solved by a call handling service

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Outstanding customer satisfaction

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Latest call handling news from datatrack

Integrating a call handling service into your business

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SuperDirectory call management datatrack

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call analytics datatrack

Importance of a synchronised databases

Employee data that is held in multiple places can be very time consuming and frustratingly difficult to find

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Key questions

What is Capacity Management?

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What is call recording?

Call recording is the ability to record an active call or conference call. Call recordings can then be stored for playback later or to generate a transcription. Call-tracking, customer support, and number masking use cases typically record calls and store the recordings to review for training purposes or to review a call in question. You can use Bandwidth’s Phone Call API to record a call. Remember that any call recording is subject to state laws.

 

  • Improve quality of calls and upgrade skills of reps
  • Capture missed or forgotten details
  • Track information about customers and enhance customer service