Call Management
Nearly everything you need to know!
Call HANDLING
What is Call Management
Call handling is the management of inbound or outbound telephone calls. It’s usually used by businesses for sales and customer service, but can also be a useful service for charities, private clients and other types of organisation
our history
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Specialities
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Call Handling Functions
Call Handling
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A call handling service needs to save you TIME and MONEY
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30
June 2019
The high cost of poor customer service
Delivering poor customer service through bad call handling leads to the needs of the customers and their expectation not being met.
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English.
Problems solved by a call handling service
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Outstanding customer satisfaction
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Latest call handling news from datatrack
Integrating a call handling service into your business
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Importance of a synchronised databases
Employee data that is held in multiple places can be very time consuming and frustratingly difficult to find
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Key questions
What is Capacity Management?
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What is call recording?
Call recording is the ability to record an active call or conference call. Call recordings can then be stored for playback later or to generate a transcription. Call-tracking, customer support, and number masking use cases typically record calls and store the recordings to review for training purposes or to review a call in question. You can use Bandwidth’s Phone Call API to record a call. Remember that any call recording is subject to state laws.
