Datatrack’s technology is making a big difference in contact centres and on Unified Communications platforms, driving-up business optimisation and enhancing the customer experience
Collect, combine and repurpose all relevant data in real-time to drive immediate improvements in all aspects of customer contact
Drive informed decisions by visualising your entire communications consumption in virtual real-time
Account for your communications spend across all of your user groups. Pinpoint direct cost savings and operational efficiencies
Handle calls using a centralised repository of user details to allow individuals to be correctly identified
Safe and secure remote access solution for system management, data collection, processing and delivery of key information
Tracks and link all customer contact data creating unique insight about operational performance
Datatrack has partnered with some of the world’s biggest leaders in UC&C Analytics and contact centre technology
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Nearly everything you need to know!
Call handling is the management of inbound or outbound telephone calls. It’s usually used by businesses for sales and customer service, but can also be a useful service for charities, private clients and other types of organisation
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It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English.
June 2019
Delivering poor customer service through bad call handling leads to the needs of the customers and their expectation not being met.
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English.
There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form.
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Employee data that is held in multiple places can be very time consuming and frustratingly difficult to find
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Call recording is the ability to record an active call or conference call. Call recordings can then be stored for playback later or to generate a transcription. Call-tracking, customer support, and number masking use cases typically record calls and store the recordings to review for training purposes or to review a call in question. You can use Bandwidth’s Phone Call API to record a call. Remember that any call recording is subject to state laws.
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