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Increase sales conversion

Speech to Text insight with real-time agent guidance

Challenges

Common Challenges

When attempting to increase sales conversions, we have been asked to solve the following challenges

  • Low levels of sales
  • Missed opportunities for cross sell/upsell
  • Low levels of customer retention
  • Losing market share
  • Customer dissatisfaction

Our Solutions

When addressing the challenges around increase sales conversions our solutions were

  • Link contact centre activity to marketing communication and promotions
  • Understand journeys & personalise interventions and recommendations
  • Trigger agent support from real time speech
  • Link successful outcomes to fine tune next best actions
  • Gamify agent performance intraday
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benefit

Benefits

Once our solutions were implemented, businesses have seen major benefits 

  • Increase Conversion On All Calls​
  • Improve CSat And Customer Advocacy​
  • Understand effectiveness of recommendations
  • Decrease customer churn
  • Increase agent engagement

Listen Everywhere. See Everything. Decide.

  • Active Listening
  • Real Time Decisioning
  • Live Interventions
  • Driven by Data Creation not Data Collation
ROI in year 1
0 %
AHT Reduction
0 %

Intelligent Customer Experience Management

5/5
Learn More

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About Datatrack

Advanced solutions for contact centre, UC&C and Call Handling. 

Actionable insight using powerful real-time data analysis, intelligent automation and customisable dashboards supporting rapid data driven decisions

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