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  • Solutions
    • Contact Centre
    • UC&C Analytics

    Datatrack’s technology is making a big difference in contact centres and on Unified Communications platforms, driving-up business optimisation and enhancing the customer experience

    Contact Centre

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    UC&C Analytics

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  • Products
    • Tracxion
    • Storm
    • SuperDirectory
    • CMS4
    • Tracker

    Collect, combine and repurpose all relevant data in real-time to drive immediate improvements in all aspects of customer contact

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    Drive informed decisions by visualising your entire communications consumption in virtual real-time

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    Account for your communications spend across all of your user groups. Pinpoint direct cost savings  and operational efficiencies 

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    Handle calls using a centralised repository of user details to allow individuals to be correctly identified 

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    Safe and secure remote access solution for system management, data collection, processing and delivery of  key information

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  • Use Case
    • Lower cost of service
    • Improving the customer journey and experience
    • Driving employee engagement and coaching
    • Turning compliance insights into action
    • Increase Sales Conversion
  • Why Datatrack
    • Technology Principles
    • Partners
    • Support
    • Blog

    Technology Principles

    Tracks and link all customer contact data creating unique insight about operational performance

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    Partners

    Datatrack has partnered with some of the world’s biggest leaders in UC&C Analytics and contact centre technology

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    Support

    Tech support portal for customers

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    Blog

    Keep up to date with the latest news, opinion and insights from the team at Datatrack

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  • About
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About Datatrack

Advanced solutions for contact centre, UC&C and Call Handling. 

Actionable insight using powerful real-time data analysis, intelligent automation and customisable dashboards supporting rapid data driven decisions

Solutions

  • Contact Centre
  • UC&C Analytics

Products

  • Tracxion
  • Storm
  • SuperDirectory
  • CMS4
  • Tracker
  • Orbitel

About

  • Technology Principles
  • Contact
  • Platform Demo
  • Privacy Policy
  • GDPR

Links

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