STORM PACKAGES
Everything you need to get the most out of your unified communications estate
Health Analytics
- Capacity management
- Call quality (inc video)
- Concurrency
- Call routing
- QoS (Quality of Service)
- QoE (Quality of Experience)
- Health package landscape report
- Health package dashboard
What does it mean
The Health Analytics Package aids the optimisation of your infrastructure which will allow you to reduce costs and ensure optimal performance of your unified communication estate.
Find out more about how the Health Package can help you
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Productivity Analytics
- User defined KPIs
- Interactions
- Call volume and duration
- Productivity package landscape report
- User adoption
- Geographic interactions
- Productivity package dashboard
- Business efficiency modelling
What does it mean
The Productivity Analytics Package delivers analysis and measurement capability against business KPIs which drives business transformation.
Find out more about how the Productivity Analytics package can help you
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Forensic Analytics
- Call tracing
- Call quality (inc video)
- Customer experience and journey statistics
- Bandwidth usage
- Message details
- Historic event replay analysis
- Forensic package landscape report
- Forensic package dashboard
What does it mean
The Forensic Analytics Package delivers an investigation of the historical records of every interaction within your estate in support of legal and corporate scrutiny.
Find out more about how the Forensic Analytics package can help you
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Accounting Analytics
- Customer billing
- Cross charging
- Legal services, account code reporting
- Call costing to tariff
- Accounting package landscape report
- Accounting analytics dashboard
- Alternative tariff comparison
- Resource utilisation
What does it mean
The Accounting Analytics Package delivers financial analysis to support billing and cost validation in order to maximise revenues and establish cost control.
Find out more about how the Accounting Analytics Package can help you
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Exception Analytics
- Receive alerts and notifications in real-time when system events exceed agreed thresholds
What does it mean
The Exception Analytics Package provides real-time alerts for anomalies detected in interaction records from a set of predetermined rules. This will allow you to proactively address these anomalies and make informed decisions.
Find out more about how the Exception Analytics package can help you
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Analytics Growth Package
- Bespoke selection of all packages
- Cross-package landscape report
- Growth suite package dashboard
What does it mean
The Analytics Growth Suite Package allows you to select your own bespoke visualisations to suit your own specific business needs.
Find out more about how the Analytics Growth Package can help you
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Ultimate Analytics Package
- All packages included
- Dedicated Success Manager
- Quarterly service reviews
- Consultancy
- Regular health check
- Complete landscape report
- Complete landscape dashboard
- All new features on release
What does it mean
The features and benefits of all packages combined with additional consultancy services and deeper insights across your entire UC estate.
Find out more about how the Ultimate Analytics package can help you
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White Labelling
- Adopt corporate identity across platform
What does it mean
End user can design appearance of interface with brand colour and logos.
Learn more about branding Storm with your own brand colours and logo
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