Datatrack’s technology is making a big difference in contact centres and on Unified Communications platforms, driving-up business optimisation and enhancing the customer experience
Collect, combine and repurpose all relevant data in real-time to drive immediate improvements in all aspects of customer contact
Drive informed decisions by visualising your entire communications consumption in virtual real-time
Account for your communications spend across all of your user groups. Pinpoint direct cost savings and operational efficiencies
Handle calls using a centralised repository of user details to allow individuals to be correctly identified
Safe and secure remote access solution for system management, data collection, processing and delivery of key information
Tracks and link all customer contact data creating unique insight about operational performance
Datatrack has partnered with some of the world’s biggest leaders in UC&C Analytics and contact centre technology
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In more complex environments, get a single, standardised view of operational performance across all channels
Managing multiple communication platforms with different data structures and integrations and sometimes conflicting KPIs can be complex, time consuming, expensive and inefficient.
Tracxion connects to all communication platforms, irrespective of location or data type, and collects real time, event level data to create a comprehensive record of all activity.
As the events are processed to output a standardised data structure, all communication related data can be represented, and inter-related in a single database
Using Tracxion to connect disparate contact platforms at source minimises the resource and cost of managing those platforms as well as integrating ‘down stream’ systems such as WFM and analytics.
Having a single data backbone makes swapping out or upgrading applications simple with only one point of integration needed.
Breaking down data isolation drives improved analysis and decision making as well as requiring a reduced management headcount. Channel additions or platform changes no longer face the added overhead of integration and subsequent data management.
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Advanced solutions for contact centre, UC&C and Call Handling.
Actionable insight using powerful real-time data analysis, intelligent automation and customisable dashboards supporting rapid data driven decisions
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