Datatrack’s technology is making a big difference in contact centres and on Unified Communications platforms, driving-up business optimisation and enhancing the customer experience
Collect, combine and repurpose all relevant data in real-time to drive immediate improvements in all aspects of customer contact
Drive informed decisions by visualising your entire communications consumption in virtual real-time
Account for your communications spend across all of your user groups. Pinpoint direct cost savings and operational efficiencies
Handle calls using a centralised repository of user details to allow individuals to be correctly identified
Safe and secure remote access solution for system management, data collection, processing and delivery of key information
Tracks and link all customer contact data creating unique insight about operational performance
Datatrack has partnered with some of the world’s biggest leaders in UC&C Analytics and contact centre technology
Keep up to date with the latest news, opinion and insights from the team at Datatrack
It’s expensive and time consuming combining different existing infrastructures when trying to drive out the benefits from a merger or acquisition
Mergers and acquisitions throw up many challenges and blending legacy contact centres is only one of many, but one that can have an immediate effect on customer experience and be very resource hungry to resolve.
Tracxion’s ability to collect real time event data from any contact platform and deliver a single standardised data structure enables multiple platforms to be connected irrespective of technology or location.
The combined data stream can also be structured to suit a specific purpose (such as streaming to a Cloud analytic platform) or integrated to third party ‘down stream’ applications.
Multiple contact platforms can be connected to generate a single dataset, irrespective of technology, channel or location.
Operational contact centres can be ‘blended’ without the need for immediate migration or disruptive integration.
Time to benefit is significantly reduced as a consequence and the business can focus on driving the expected operational efficiencies from the merger.
Mergers and acquisitions come with a host of operational challenges; Tracxion allows organisations to focus on those by linking legacy systems into a single structure quickly and at a far reduced cost.
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Advanced solutions for contact centre, UC&C and Call Handling.
Actionable insight using powerful real-time data analysis, intelligent automation and customisable dashboards supporting rapid data driven decisions
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