Not all technology companies are created equal
Datatrack
We help organisations like yours unlock their full potential by using data to drive great results
We turn complexity into simplicity
Need to increase productivity and lower costs? Get more value from your people, technology or processes? Boost efficiency?
Whatever challenges you face, Datatrack helps you make better decisions and keep customers longer
Making a Difference
Better Thinking. Better Performance. Better Results
Contact Centres and organisations across the world are collecting increasingly large volumes of data related to business performance, the customer journey and their unified communication estate. How they choose to unlock and utilise this data will enhance multiple aspects of their business.
Datatrack specialises in gathering and stitching together data from multiple sources and building automation and visualisation tools to assist real-time decision making and customer interaction
Our solutions have been built with a customer success mindset. We work together, measure always, and revise often, ensuring our solutions are aligned with your needs, providing you with the best possible value
Software solutions that uncover growth opportunities for your business
The evolution of the Datatrack software solution set has been built on a flexible licensing model whether that be on a SaaS, hybrid or on-prem basis.
We leverage our technology and industry expertise to help deliver your success with solutions that are just a little bit better than the rest
Our Specialities
- Omnichannel connectivity
- Heterogeneous environments
- Real-time and historical Data Analysis
- Bespoke Dashboards
- Intelligent Automation
- Productivity analysis
- Operational Analytics
- Customer Journey
- Digital Transformation
- Hybrid and Cloud Services
Testimonials
“Datatrack plays a vital role in supporting Lumen’s key business functions. We rely on Datatrack’s analytics capabilities to obtain critical insights needed to make the correct business decisions.”
Andy Venables
Lumen
40+
years of experience
Understand, Act and Deliver
Part of the QPC family of businesses
What we do
We enable real-time operational and customer experience enhancement through unique insights, real-time interventions and an improvement of the customer journey
What we do better
- Present real-time information and intervention to the agent in the moments that matter
- Intelligent, easy to use and interactive agent UI
- We utilise omnichannel information to provide a truly holistic view of the customer experience
- Dashboards that provide more relevant business data and insights to agents, team leaders and management
- We typically uncover more than 100% of unproductive contact that you were not aware of
How you Benefit
- We create a truly customer centric culture and environment, driving agent behaviour
- Keep the agent happy and productive reduces attrition
- Improves the customer experience, reducing customer churn
- Enhance brand value
- Immediate 12% productivity gains with further productivity gains over time
Powerful Software
We have a team of geeky geniuses who continue to deliver innovative software solutions that solve many business and organisational issues. We connect into any IT environment and supercharge business performance by unlocking and using data to transform potential
solutions tailored to your industry
Our solutions give you a competitive advantage in your industry and will keep your business agile. We help to unlock the value of your data, streamline processes and get closer to your customers
- Contact Centre
- NHS and Private Health
- National and Local Government
- Automotive
- Energy & Utilities
- Transportation
- Media, Entertainment
- Retail and Hospitality
- Manufacturing
- Communications Service Providers
- Financial Services
- Emergency Services
We'd love to hear from you
What is your challenge?
Contact us now and one of our team will be in touch
