Tracxion Applications

Where customer experience meets science

Real Time Decision engine for contact automation and interventions with Live prompts to agents in the moment

‘Head up display’ user interface driving real time agent guidance and operational performance 

Comprehensive and detailed view of all contact platform data highlighting unproductive activity

Provides calculated and processed data to any 3rd party application in real time

‘Real time’ data integration middleware providing the best possible CX data

Empowering Agents,
Transforming Customer Contact

Tracxion technology is unique

Tracxion Core

Real time data integration middleware

Real time data platform, whose intelligent collection services connect to and normalise data from any platform, creating the best possible unique customer experience data, tracking every facet of the customer journey and interrelating all interaction and agent activity data

What to expect with Tracxion Core

"Impressive technology. Tracxion uncovered every single customer event for us and now we have the complete picture"

Global BPO

Tracxion Decide

Personalised experiences in real time, across all channels

Real Time Decision engine for contact automation and interventions with Live prompts to agents in the moment

What to expect with Tracxion Decide

"Impressive technology. Tracxion uncovered every single customer event for us and now we have the complete picture"

Global BPO

Tracxion Live

Live makes the complex simple for your agents

Intuitive AI driven ‘head-up display’ supporting the agent-customer engagement in the moment, driving improved operational performance and customer experience

What to expect with Tracxion Live

"Immediate 10-12% efficiency gain ‘out of the box’ more than pays for deploying the solution"

Global BPO

Tracxion DeepDive

Comprehensive and detailed view of all contact data

Visualisation capability able to uniquely identify and quantify ‘Customer Effort’ across 100% of activity, surfacing significant unproductive contact hidden by existing data sets

What to expect with Tracxion DeepDive

“The possibilities are endless. It’s the simple truth. It’s the solution to bridge the disconnect between what our customers want and what we could deliver. It diagnoses, then informs and powers the cure.”

Global BPO

Tracxion Drive

Streams real time data to any third party applications

Integration middleware delivering enhanced and unique real time data to drive incremental business value by augmenting third party applications with the best possible customer experience data

What to expect with Tracxion Drive

"The only solution that gave us all the customer journey data across the entire contact ecosystem in a standardised format that we used to improve our operations"

Global BPO

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