Helping agents do their job better is a starting point – understanding how to build motivation and engagement into their daily routine is a game changer.
Providing quick ,easy access to real time, gamified performance statistics based on individualised targets and KPIs drives self management and autonomy, particularly in a virtual/home working environment.
Notifications at call arrival provide a complete context to the conversation along with recommendations for individual customers that recognise who they are and the journey that they are on. The agent can then concentrate on delivering efficient, effective conversations that provide an enhanced customer experience.