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- Solutions
Datatrack’s technology is making a big difference in contact centres and on Unified Communications platforms, driving-up business optimisation and enhancing the customer experience
- Products
Collect, combine and repurpose all relevant data in real-time to drive immediate improvements in all aspects of customer contact
Drive informed decisions by visualising your entire communications consumption in virtual real-time
Account for your communications spend across all of your user groups. Pinpoint direct cost savings and operational efficiencies
Handle calls using a centralised repository of user details to allow individuals to be correctly identified
Safe and secure remote access solution for system management, data collection, processing and delivery of key information
- Why Datatrack
Technology Principles
Tracks and link all customer contact data creating unique insight about operational performance
Partners
Datatrack has partnered with some of the world’s biggest leaders in UC&C Analytics and contact centre technology
Blog
Keep up to date with the latest news, opinion and insights from the team at Datatrack
