Optimise all channels for all customer types across all platforms

Tracxion tracks and links all customer contact data creating unique insight about operational performance, driving enhanced customer experience in real-time and substantially reducing cost

If you know what's needed to run a contact centre well, you will love Tracxion

Operations Manager – Capita

Tracxion is designed for any technology environment to supercharge your contact centre

A solution to meet any challenge

The breadth and capability of Tracxion, blended with technology from our selected partners, allows us to meet the most demanding challenges

What is Tracxion?

Tracxion is a suite of applications that can be deployed separately or together to meet your specific requirements

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Drive performance improvement in real time, whatever your objectives.  Live uses real time data to support agents & operational management

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Structures the processed real time events to provide specific outputs for third party applications such as WFM or Journey Analytics

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Provides the most comprehensive, augmented dataset for reporting, analytics and export.  Combines with external data for added granularity

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End to end customer journey management, elevates your contact centre to be an integral element of your customer communication strategy

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Collects all real time contact events and processes these to deliver comprehensive data in a standard structure, irrespective of source

From Data to Insight to Action

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It puts all the data I need to do my job at my fingertips, in the format that I need

Operations Manager – Utility

What to expect

Return on investment

Demonstrable in year returns easily exceed 150% making an easy case for investment

Easy to deploy

Cloud ready, quick to implement and configure​

Immediate performance improvements

Tracxion Live alone has been shown to drive an immediate 8-13%+ improvement in efficiency – other benefits accrue on that solid base

What to expect

Reduced attrition

Greater levels of agent autonomy and self management deliver increased agent satisfaction

Reduced Churn

Enhanced CX drives lifetime value and increased advocacy​

Improved Productivity

Identify and reduce unproductive agent activity by up to 50%

Improved CSat & NPS

CES predicts your NPS in real time across 100% of contact​

The fact that the data is real time and is combined from multiple sources is transformational

Operations Manager – Leading charity

8-13%+ improvements “out of the box” with further efficiencies as you integrate into your Customer Experience management

We'd love to hear from you

What is your challenge?

Contact us now and one of our team will be in touch

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